CONFLICT STRATEGIES INVENTORY
3rd Edition
by Eileen M. Russo, PhD, Matthew Eckler, Derek Mann, and the HRDQ Development Team
Available in both Online and Paper-Based Format
A combination self-assessment, workbook, and classroom workshop, the Conflict Strategies Inventory improves an individual's ability to successfully handle workplace conflict. Based on more than 35 years of research, this training tool explores five different strategies: Integrating, Compromising, Competing, Smoothing, and Avoiding. Most importantly, the Conflict Strategies Inventory accurately identifies one's typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill practice in resolving day-to-day issues.
Extensively updated and enhanced, the third edition features a fully revised, full-color facilitator guide, comprehensive participant workbook, new online assessment options for virtual administration or self-study learning, support materials, and so much more. Packed with extensive interpretive information, hands-on activities, skill development, and action planning, there isn't a better way to equip individuals with the knowledge and insight they need to address conflict in any situation.
The revised third edition facilitator set offers tools to lead a training workshop, including comprehensive background information, step-by-step facilitator guidelines, a skill-development module, sample participant materials, and a flash drive containing a professional Microsoft® PowerPoint® presentation and facilitator support resources. Trainer certification is not required to administer or facilitate the Conflict Strategies Inventory.
Learning Outcomes
- Pinpoint one's preferred strategy for managing conflict
- Discover the five different ways people respond to conflict
- Understand how and when to utilize the Integrating strategy
- Learn and practice when to use alternative strategies
- Create a development plan to put the learning into action
The Conflict Strategies Inventory is based upon the well-known Blake and Mouton Styles Grid as well as the works of many other respected researchers in the field of conflict management.
Presented with ten common workplace situations, individuals identify a preference for one of five basic conflict strategies: Integrating, Avoiding, Smoothing, Competing, and Compromising. Scores reveal a personal Conflict Strategies Profile. The self-assessment takes approximately 25 minutes to complete, and we recommend you allow up to an hour for the interpretation of results, debrief, and action planning.
Uses and Applications
The Conflict Strategies Inventory is most appropriate for people in the midst of workplace conflict, but all individuals, from frontline employees to team members and managers, will find this tool immensely helpful. It can be used as a stand-alone learning instrument, the centrepiece of a more comprehensive curriculum, or a tool to:
- Develop new approaches and solutions
- Tackle recurrent conflict issues
- Inspire interest and creativity
- Introduce conflict management skills to teams
