By Laurie Ribble Libove, Eileen Russo and the HRDQ Development Team
2nd Edition

Available in both Online and Paper-Based Format

Trust. It's the essential foundation of every relationship. And, in an organization, trust is fundamental - particularly given trends such as job-sharing, telecommuting, and virtual teams. The concept seems so simple, but how do you train on trust?

Trust: The Ultimate Test, Second Edition is a powerful tool for helping facilitators explore this sensitive issue - without arousing defensiveness. There simply is no other product like it available today. Through Trustโ€™s 24-item assessment and its insight on the dimensions of trust-related behaviours, participants find a deeper understanding of trust, which they can apply to their individual, team, and organizational relationships.

Learning Outcomes

  •       Identify oneโ€™s individual tendency to trust
  •       Understand the factors that affect the decision to trust
  •       Discover 4 groups of behaviour that indicate trust
  •       Learn how to improve oneโ€™s trust level


Based on the elements of trust described by Mayer and others and a review of the research on trust, the evidence of trust in peopleโ€™s behaviour can be distilled into 4 distinct areas. These 4 areas constitute the 4 dimensions measured by the Trust self-assessment:

  •       Evidence of Lack of Monitoring
  •       Evidence of Benevolence
  •       Evidence of Openness
  •       Evidence of Risk Taking

Uses for Trust: The Ultimate Test

It is appropriate to use with individuals as well as teams. The assessment is particularly helpful for these situations:

  •       One or more low-trust relationships are hurting an entire team's productivity.
  •       You want to provide intensive, one-on-one coaching for leaders.
  •       Two peers need to address the issue of trust in their relationship.
  •       You want to assess readiness for alternative work arrangements, such as telecommuting.

The instrument is effective when used as a stand-alone instrument as well as a component of a larger training programme.