Soft-skills learning solutions that help improve the performance of individuals, teams & organizations

DVD's - Conflict & Stress Management

Managing Ethics - DVD

DVD: 17 minutes - Includes one complimentary Study Guide.

The benefits of working in an ethical company are well known. This managing ethics training video will help your managers and supervisors develop an ethical leadership perspective in order to sustain a culture of integrity among all employees.

Managing Ethics replays the scenarios portrayed in its award-winning companion training video, Workplace Ethics, but this time from the leader's point of view, illustrating essential management skills.

Your managers and supervisors will learn how to share core values in ways that employees can personally understand, live the values themselves every day, and take appropriate action?by acknowledging positive behavior or promptly correcting ethical lapses.

Ethics shouldn't be taken for granted. Without constant attention, ethical standards can be weakened by small decisions that add up. This ethics training DVD gives your managers the tools they need to uphold standards and protect the integrity of your organization.


Power of Positive Discipline - DVD

DVD: 21 minutes - Includes one complimentary Study Guide.

You have a discipline problem with an employee. You've tried looking the other way. You've tried gentle reminders. Maybe you've even tried getting mad. Nothing changed. So now what do you do? How do you handle the situation in the best possible way for the employee and for your organization?

This award-winning positive discipline video gives you six steps of progressive discipline which begin with coaching and escalate to stronger measures only as needed to solve the problem. In many cases, employees will respond early in the process. But if not, the later steps help you address continuing performance shortcomings calmly and professionally.

You'll see the best ways to:

  • Clarify What's expected.
  • Convince the employee that change is necessary.
  • Get the employee's agreement to change.
  • Come up with an action plan together.

This process is not intended as punishment. Instead, these steps help employees satisfy expectations and possibly save their jobs. And if they do not have a commitment to improve, you will know that you have given them a fair and legal opportunity.

Disciplining employees is never easy. But if you follow the progressive steps illustrated in this positive discipline video, it doesn't have to throw you for a loop every time. Instead of disruption and anxiety, positive discipline can make working with employees to help them improve their job performance a rewarding part of any manager's or supervisor's job.


Workplace Ethics - DVD

DVD: 16 minutes - Includes one complimentary Study Guide.

Ethics matter. It's not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that's where you need to draw the line with the little things before serious damage is done.

This award-winning employee ethics training video follows four realistic scenarios that demonstrate the importance of basic values such as respect for others, fairness, and honesty. And it teaches a three-part decision-making process that helps employees find their way to a solution even in complex situations where the right answer doesn't come easily.

Employees will learn to recognize behaviors that may do harm, determine whether they are personally responsible to take action, and compare possible outcomes to select the solution that best repairs the ethical breakdown while protecting the integrity of the organization.

Employees all share the responsibility to act ethically and to speak up if they see coworkers behaving badly. Use this training DVD to raise awareness, provide a framework for ethical decision making, and help create a company that employees can be proud of.


Dealing with Conflict - DVD (DS)

Duration: 20 minutes

Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this programme offers proven methods for recognizing and resolving conflict by dramatizing three scenarios that highlight the five positions taken by most people during contentious situations: avoiding, accommodating, competing, compromising, and collaborating.

Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and ultimately, the bottom line. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees —now carrying the increased responsibilities of such programs as empowerment and quality management — are more vulnerable to conflict than ever. As employees are asked to become more self-directed, to contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills.

While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the workforce - or more valuable to the organization in its pursuit of objectives.

Viewers will learn:

  • Proven methods for recognizing conflict
  • The five most valuable methods of conflict resolution
  • The two basic dimension of human behaviour in conflict situations
  • How to take responsibility for conflict and its resolution


  • DVD plus Downloadable Materials
  • Downloadable Materials:
  • Leader's Guide
  • Downloadable materials will be emailed after order completion


Managing Stress - DVD (DS)

Duration: 25 minutes

This video training then offers current, positive approaches we can take to alleviate tension and anxiety - from learning how to communicate with our fellow workers to techniques to reduce our own personal reactions to stressful situations.

Job burn out. Illness. Absenteeism. Conflict. Counter-productivity. Often, these problems can be traced to stresses in the workplace, in personal lives, or both. Although life will never be completely stress-free, we can control how we react to it. The crippling, sometimes fatal effects of stress can be reduced by following the logic of this video.

Managing Stress presents updated and research-based information on work-related stress,helping the viewer to become more aware of alternative means of coping with tension-inducing events. The video shows how we are particularly vulnerable to feelings of stress in today's workplace, especially in positions which carry more responsibility than authority, or in a working environment that lacks a supportive network and leads to conflict with others. Illustrating various work situations that can produce stress, Managing Stress also examines how stress maybe caused by our individual anxieties. 

Using dramatic vignettes and memorable animated illustrations, Managing Stress is highly motivational, offering solutions that really give people a handle on stress. Examples of stress management solutions include opening communication lines, involving employees in decision making,learning to delegate, establishing priorities, and staying healthy.

Participants will learn:

  • What "stressors" make us especially prone to stress.
  • To understand what causes our own individual physiological and psychological reaction to these stressors.
  • What we can do in the workplace to alleviate stress.
  • Personal activities we can do to reduce stress, such as physical exercise, relaxation techniques, etc.


  • DVD plus Downloadable Materials
  • Downloadable Materials:
  • Leader's Guide
  • Downloadable materials will be emailed after order completion


Stress is a Gift - DVD (DS)

Duration: 4 minutes

While chronic stress can certainly be detrimental, this four-minute video vividly illustrates why nature intended all of us to face adversity from time to time. It demonstrates that stress can serve a purpose and sparks discussion on stress and its manifestations.

It turns out that a little bit of stress can be good for you!

Stress is a Gift, a meeting opener from CRM Learning, will change the way you think about the challenges of work – and life – forever. 

The video takes you inside the Biosphere project, a glass-walled dome in the Arizona desert where scientists monitored hundreds of varieties of animals and plants. They discovered that without the stress of occasional winds, sturdy Acacia trees failed to develop the specialized bark necessary to grow strong.

Participants are left to ponder their own stress patterns.

  • Do they avoid challenges, thereby missing out on chances to learn and grow?
  • Do they put themselves in situations where there is excessive stress?
  • Or, do they feel they have achieved a healthy balance?

Stress is a Gift comes with a leader's guide filled with ideas for using this compelling message in a variety of training settings. It's an empowering way to open a meeting – or give any group new energy to take on the day.


  • DVD plus Downloadable Materials
  • Downloadable Materials:
  • Leader's Guide
  • Downloadable materials will be emailed after order completion


What to do when Conflict Happens - DVD (DS)

Duration: 21 minutes

This programme acknowledges that it's difficult to confront someone who—in our opinion—is behaving in a way that is disruptive, unprofessional or self-serving. It presents a simple 4-step approach that helps individuals collect their thoughts and initiate resolution in the most productive way possible.

What causes the most stress across all occupations? The interpersonal conflicts we experience on a daily basis. Give your employees a memorable, easy-to-implement way to stay calm and productively work through issues with co-workers.

No one likes to deal with conflict, but the truth of the matter is that we must. Problems that aren't dealt with tend to fester and spread into other areas and relationships.

What to Do When Conflict Happens introduces the C.A.L.M. model:

  • C – CLARIFY the issue
  • A – ADDRESS the problem
  • L – LISTEN to the other side
  • M – MANAGE your way to resolution

What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine What's happening, why they feel the way they do, what the other person might be feeling and what to keep in mind as they address the issue.

All four stages of the model are depicted in the video programme while various stories, set in a variety of workplaces, play out. An added vignette shows how to "scale back" the C.A.L.M. model when there isn't time to use the full approach.

Note: Workshop materials contain a module that can be used for leadership development. This module helps managers and supervisors address conflicts that individuals simply can't (or won't) resolve on their own. Video clips and role plays are used to teach the difference between Mentoring, Mediating and Mandating -- as well as when to use each style of intervention.


  • DVD plus Downloadable Materials
  • Downloadable Materials:
  • Leader's Guide, PowerPoint Presentation, Participant Workbook
  • Downloadable materials will be emailed after order completion


Working with you is Killing me - DVD (DS)

Duration: 23 minutes

We've all worked with someone who makes work impossible. But it doesn't have to be that way. This powerful video programme, based on the national best-selling book, teaches how to unleash your inner strengths to tame a toxic co-worker.


  • Helps people deal with difficult co-workers
  • Reduces stress-related problems
  • Improves interpersonal relations

From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day – and your life!

Everyone – including the lucky few who've never had to work with a difficult person – will benefit from this programme. It brilliantly portrays how employees on any career path and at any level of an organization can be undone by a problem co-worker. The amount of time spent worrying, avoiding,raging and obsessing over toxic employees can affect performance on the job and peace at home.

With authors Katherine Crowley and Kathi Elster as hosts,this video provides the antidote,showing exactly how to take responsibility for addressing the problem and put a stop to it all.It'shows employees how to "unhook" from difficult situations in four simple ways: PhysicallyMentally, Verbally and With a Business Tool (memo, email, etc.).

Participants will learn to:

  • examine how their own reactions can enable the situation.
  • internalize a series of proven responses to problem behaviour.
  • reinforce the message if the problem behavior returns.


  • DVD plus Downloadable Materials
  • Downloadable Materials:
  • Leader's Guide, PowerPoint Presentation, Participant Workbook
  • Downloadable materials will be emailed after order completion.

For additional information - email [email protected]