2nd Edition, by Deb Topka, Kate Wartchow, and the HRDQ Development Team

From resolving misunderstandings with teammates to negotiating the terms of a contract, we’re all faced with the need to influence others. But mastering the skill of assertive communication takes time and practice. Influencing with Assertive Communication is a one-day program aimed at developing the skills individuals need to express themselves directly and honestly, while preserving relationships and respecting the rights of others.

Programme Learning Goals

  • Experience the costs and benefits of different influence styles
  • Identify personal influence style
  • Discover why an assertive communication style is most effective
  • Understand the ASERT communication process
  • Learn strategies for analyzing situations and stating your position
  • Evaluate the importance of non verbal communication and its impact
  • Explore strategies for handling feedback
  • Practice techniques used by assertive communicators
  • Master the ASERT communication process

Programme Agenda

  • What Does It Mean to Influence Others?
  • Influence Assessment
  • Communication Game
  • Interpersonal Influence Model
  • The ASERT Process
  • Analyzing the Situation
  • Stating Your Position
  • Nonverbal Communication
  • Receiving Feedback
  • Test for Understanding
  • ASERT in Action
  • My ASERT Commitment

What to Order/Product Contents

To get started, order one Facilitator Kit per trainer and one Participant Guide per participant. Each kit contains a comprehensive Facilitator Guide, plus enough reusable facilitator support materials to train up to 25 participants at one time. Participant Guides are sold separately. For larger groups, order additional Participant Guides and facilitator support materials.

Facilitator Kit includes:

  • Facilitator Guide
  • Game
  • Reusable facilitator support materials to train up to 25 participants at one time
  • Tote Bag

Facilitator Guide includes:

  • Administrative guidelines
  • Theoretical background
  • Assessment
  • Activities
  • Description of The Collaborative Negotiating Process model
  • Experiential learning/training methodology
  • Training design options
  • Blank training outline
  • Participant Guide content (incorporated into Facilitator Guide)
  • CD-ROM containing Microsoft® PowerPoint® presentation and reproducible masters, including a Certificate of Achievement, Training Evaluation, and overhead transparency masters

Participant Guide includes:

  • Assessment
  • Pressure-sensitive response form
  • Interpretation of assessment results
  • Game scenario description and discussion questions
  • Description of the Collaborative Negotiation Process model
  • Self-reflection questions and skill practice activities
  • Action planning