Remarkable Performance Development: Making Performance Management Really Work

by Kevin Eikenberry and Steve Johnston

Most organizations today recognize that performance management is a maligned process. All-too-often do we hear employees complain that the annual review is stressful and the feedback vague, leaving them with no clear direction on how to perform better. And they're not alone. Supervisors alike do not favor the process either, commonly stating there is little time to complete reviews, that the process is uncomfortable and the forms are difficult to use.

Some organizations have tested and adopted new processes, but most, in the end, limp along, knowing they want to make the performance management process better, but lack the resources and political capital to change it.

The good news is that the ideas and practices shared in this programme are applicable no matter your organization's current approach. The tools and techniques provided allow leaders to make significant and important change within the confines of existing systems, offering ways to implement a proven and reliable process for ongoing, improved performance that has real results. Remarkable Performance Development is the foundation to changing the mindset, language and most importantly behaviors of leaders so that real performance development can occur whatever the current or future performance management process might be in your organization.


It is designed to help individuals modify or enhance the current performance management process in their organization with the goal of helping the organization to attain desired results and helping employees achieve their fullest potential by providing leaders with the right tools and approaches.

Remarkable Performance Development helps take the discussion away from "fixing" what's wrong (a common approach) and onto forward-looking, dynamic conversations that focus on setting meaningful standards with a developmental orientation.

Through a series of practical activities, supported by short video sequences demonstrating common aspects of the performance experience, the programme works to move people away from the one-shot meeting and onto a living, breathing process for getting the best out of direct reports and others.

Learning Outcomes

  • Apply a more productive mindset to traditional performance management.
  • Identify and set goals and measurements of performance that matter.
  • Create greater ownership of work.
  • Conduct productive discussions that use the past as context, but focus on the present and future.
  • Hold employees accountable.
  • Enhance employee productivity.

Uses and Applications

It can be delivered in modular form (one piece at a time) or as a complete learning experience as you are improving these processes in your organization. It can also be included as a component of an ongoing leadership or management programme.

This programme is practical in nature – the techniques and approaches outlined come from the long and varied experience and practice of the authors in working with organizations and leaders around the world. It is designed for immediate application and use, not for solely educational purposes.


Target Audience: Managers, leaders and/or supervisors – those who are responsible for conducting performance reviews either now or in the future.

Product Type: Workshop

Time Required: 4 hours and 15 minutes (note that this is without breaks)



FACILITATOR SET: Order one per trainer.

The Facilitator Set includes a Facilitator Guide (with a sample Workbook) and USB Flash Drive that contains supporting facilitator materials such as a PowerPoint Presentation, Learning Overview, Theory Background, and FAQ (Frequently Asked Questions).

WORKBOOK: Order one per participant.

The Workbook is sold separately from the Facilitator Set. Because of the interactive nature of the workshop and workbook, we strongly recommend one Workbook for each person in the workshop.

The Workbook deepens participants' understanding of the concepts and ideas in the workshop and allows each participant to practice the skills being learned. The Workbook also provides access to additional content available online, only for purchasers of this training. This private online content includes: relevant articles, checklists, tools, digital versions of worksheets used in the workshop, copies of the videos used in the workshop.


Kevin Eikenberry is a recognized world expert on leadership development and learning and is the Chief Potential Officer of The Kevin Eikenberry Group. He is creator of the Remarkable Leadership Learning System and the co-founder of the Remote Leadership Institute.

He has spent more than 25 years helping organizations and leaders from around the world, on leadership, learning, teams and teamwork, communication and more. His past clients include: The American Red Cross, A&W Canada, Buy Buy Baby, Chevron, Cirque du Soleil, the Food and Drug Administration, Hill-Rom, Invesco, John Deere, Purdue University, Southwest Airlines, the U.S. Marine Corps, the U.S. Mint, U.S. Patent and Trademark Office, Verizon and many more. He is a frequent presenter at professional conferences and a sought after keynote speaker.

He is the author of the bestselling books Remarkable Leadership and Vantagepoints on Learning and Life. He also wrote the unique #Leadershiptweet – a collection of short leadership ideas originally written and published on Twitter. He co-authored with Guy Harris, another bestseller titled From Bud to Boss – Secrets of the Successful Transition to Remarkable Leadership, a companion book titled My Journey From Bud to Boss, and is a contributing author to over 15 other books. His blog is consistently ranked among the world’s best and most read on leadership. Kevin has been named by as one of the top 100 leadership and management thinkers in the world and listed as a top leadership speaker and thinker in several other publications.

Steve Johnston has over 27 years of experience as a Corporate Human Resource Executive focused on bringing out the best in all employees. As a developer of People, Steve helps all levels of employees, from Executives to entry level, uncover their passions and strengths that are key to their personal development.

In 2010, Steve founded a unique Human Resource Consulting Company (Your Infinite Possibilities, LLC.) which focuses on streamlining Human Resources department’s processes and procedures, and developing employees. He has created several interactive learning tools involving large picture puzzles for team experiential learning situations.

As an executive coach, he works with leaders and organizations to develop the skills necessary for them to be the catalyst for their employee's development.

Steve conducts learning opportunities for various clients across the United States and conducts workshops in conjunction with Cincinnati State, The University of Dayton, and Notre Dame University - College of Business to facilitate workshops in Navigating Difficult Conversations, Supervisory Skills, and Leadership Development.

He has a Bachelor's of Science in Natural Resources from The Ohio State University and a Master's of education from The University of Cincinnati. Upon graduation, Steve backpacked through Europe for 3 months and realized that "people" are our biggest resource which helped form his Human Resource Philosophies. He is a member of the Society of Human Resource Management (SHRM) and the Association for Talent Development (ATD).

Steve believes in giving back to the community and is active with several local non-profit organizations, either as a board member, providing learning opportunities or donating his time to handle HR issues.