by Lorraine Ukens

Spice up your next customer service training program with SkillBuilders: 50 Customer Service Activities, a creative, engaging, and innovative collection of skill development activities.

The activities in this collection stimulate discussion and learning by actively involving all participants. Quick and to the point, the SkillBuilders activities help participants to develop the skills necessary to providing quality service.

The activities cover eight critical customer service-related skill areas:

Change, Communication, Data Usage, Excellence, Negotiation, Perception, Problem Solving, and Teamwork.

SkillBuilders: 50 Customer Service Activities includes:

  • Reproducible participant handouts
  • Detailed preparation, administration, and debriefing information
  • Easy-to-follow facilitator guidelines
  • Handy reference table for pinpointing the best activities for your training needs.

Designed to strengthen the capabilities and effectiveness of your customer service representatives, Skillbuilders: 50 Customer Service Activities will be a valuable addition to your training library.