by Stephanie McBrier Hannett and the HRDQ Development Team

The role of supervisor has changed dramatically through the evolution of the organization. Supervising with Confidence gives supervisors practical training for today's on-the-job challenges. The complete and ready-to-train workshop provides the rare opportunity to examine skill strengths and development areas as well as practice strategies, all in a safe learning environment.

With a unique combination of theory and experiential learning tools, Supervising with Confidence focuses on 5 fundamental supervisory skills. Participants get a framework for developing their supervisory skills using a learning instrument, a hands-on game, and small-group activities. They learn about the 5 key skills and practice strategies within each of the skill areas: Guiding the Work, Organizing the Work, Developing Your Staff, Managing Performance, and Managing Relations.

Learning Outcomes

  • Differentiate between effective and ineffective supervisors
  • Understand the role of the supervisor
  • Define 5 fundamental supervisory skills
  • Learn how to use the 5 skills on the job


Supervising with Confidence is based on a model that illustrates 5 key skills a supervisor should possess:

  • Guiding the Work: Taking the direction of the organization and translating it into actionable plans for the work group.
  • Organizing the Work: Assigning people, equipment, and tasks to meet work goals.
  • Developing Your Staff: Actively working to increase the skill level of each employee being supervised.
  • Managing Performance: Removing the obstacles to better performance so employees can meet their own and the organization’s objectives.
  • Managing Relations: Developing and maintaining good relationships with other groups so that the supervisor’s employees and the organization meet their goals.

The ability to balance the goals of the organization with the needs of the work group is the common thread that runs through all of the skill dimensions.

How It Works

The programme gives participants a well-rounded learning experience, balancing facilitator instruction with private reflection and group interaction. Through the combination of an HRDQ learning instrument, a hands-on game, and small-group activities, participants gain insights and practice strategies within the 5 skill areas. Action planning follows each skill activity, so that participants continually apply new knowledge to their current situations.

Uses for the Programme

Supervising with Confidence is appropriate for new supervisors and individuals with minimal to moderate supervisory experience. The programme’s flexible training design allows facilitators to present Supervising with Confidence in one day or 2 half-days, or combine the program with other training sessions to create an expanded learning experience.

What to Order/Product Contents

To get started, order one Facilitator Kit per trainer and one Participant Guide per participant. Participant Guides are sold separately. For larger groups, order additional Participant Guides and facilitator support materials.

   Facilitator Kit includes:

  • Facilitator Guide
  • Reusable facilitator support materials to train up to 24 participants at one time
  • Tote bag

   Facilitator Guide includes:

  • Administrative guidelines
  • Theoretical background
  • Learning instrument
  • Complete hands-on game
  • 5 Activities
  • Description of the Supervisory Skills Model
  • Experiential learning/training methodology
  • Training design options
  • Blank training outline
  • Participant Guide content (incorporated into Facilitator Guide)
  • CD-ROM containing Microsoft® PowerPoint® presentation and reproducible masters, including Response Rationales, Certificate of Achievement, Training Evaluation, and overhead transparency masters

   Participant Guide includes:

  • Learning instrument
  • Game scenario and instructions
  • 5 Activities
  • Pressure-sensitive response form
  • Interpretation of instrument results
  • Description of the Supervisory Skills Model
  • Self-reflection questions and skill practice activities
  • Action planning