Fully Revised and Updated Fourth Edition! 

by Eileen M. Russo, PhD and the HRDQ Development Team 

Available in both Online and Paper-Based Format

Get supervisors in gear.

Making the step up to supervisor is a difficult transition for most people. Not least because it takes skill to balance the needs of the organization with those of the work group. As a vital cog in the wheel of organizational success, you can start the wheels turning for the supervisors in your organization with the Supervisory Skills Questionnaire, the training solution that gets supervisors quickly up to speed and ready for performance. It’s the tool thousands of trainers have relied upon for supervisory skills training and now the fourth edition has just arrived with a fresh design and numerous enhancements.

From the fully revised, full-colour facilitator guide, brand-new participant workbook, online assessments and 180° peer feedback, to new skill-development activities, and development planning exercises, the Supervisory Skills Questionnaire offers a range of assessment and learning options for supervisors of all levels of experience.

Why does the Supervisory Skills Questionnaire click for supervisors?

Supervisors are responsible for getting work done through others and they are the front-line leaders who influence service and quality. Rather than a general focus on supervisory-related topics such as communication, leadership, and motivation, this combination assessment, workbook, and classroom training workshop targets five specific areas that shape a supervisor’s daily work life: Guiding the Work, Organizing the Work, Developing Staff, Managing Performance, and Managing Relations (with other workgroups).When supervisors are able to master these skills, they’re well-equipped to balance the goals of the organization with the needs of their employees.

Learning Outcomes

  • Understand the core roles and responsibilities of a supervisor
  • Measure performance in five key supervisory skills
  • Discover skill strengths and identify areas in need of improvement
  • Develop an action-oriented plan to improve competence and impact

Available in both online and printed formats, the Supervisory Skills Questionnaire assessment tools present individuals with a series of 30 real-world situations. Their task is to choose one of three possible response actions. Scores reveal an overall supervisory score as well as strengths and areas for improvement in five specific skills: 

  • Guiding the Work
  • Organizing the Work
  • Developing Your Staff
  • Managing Performance
  • Managing Relations

In addition to the self-assessment, the Supervisory Skills Questionnaire includes a new online 180° feedback component that enables supervisors to understand how they are perceived by their direct reports. The comprehensive data provides individuals with an in-depth understanding of their performance and a benchmark they can use to create an action plan for improvement.

The self-assessment and the online 180° assessment take approximately 20 minutes to complete. If you are not facilitating the half-day training workshop, we recommend you allow approximately one hour for the interpretation of results, debrief, and goal setting.

Trainer certification is not required to administer or facilitate the Supervisory Skills Questionnaire.

Uses and Applications

The Supervisory Skills Questionnaire is excellent as a stand-alone learning instrument or part of a more comprehensive supervisory skills training program. It will benefit supervisors with all levels of experience. With comprehensive and adaptable content, the program covers skill areas that are integral to everyone from relatively inexperienced supervisors to seasoned veterans. The assessment is effective as a:

  • Centerpiece of a supervisor training or leadership development program.
  • Discussion starter to bring to the surface existing problems.
  • Readiness gauge for new supervisors.
  • Refresher for more experienced supervisors.
  • Mentoring tool for novice supervisors.
  • Follow-up assessment for measuring performance improvement.

Product Type: Assessment and half-day workshop 

Measures: Proficiency in five supervisory skills 


  • Dimensions 
  • Guiding the Work 
  • Organizing the Work 
  • Developing Your Staff 
  • Managing Performance 
  • Managing Relations 

Time Required:

Administration: 20 minutes 
Interpretation: 1 hour 
Workshop: Half day