by Eileen Russo, Matthew Eckler, and the HRDQ Development Team 

Don't let unresolved issues drain the productivity from your teams! Team Conflict Strategies Inventory (TCSI) provides an ideal opportunity for teams to work through issues and learn how to handle future conflicts more productively.

Teams have preferred ways of handling conflict. Some teams avoid conflict at all costs, while others find that the battle gives them energy and motivation. Start your teams on a discussion of how they choose to handle conflict - and what impact their behavior is having on the success of their team - with TCSI.

The TCSI presents teams with 5 typical conflict scenarios. Administered in two phases, team members are first asked to predict individually how their team would handle each situation by ranking strategy alternatives. Then, the team as a whole comes together to try to reach consensus on the items. This approach allows individual team members to share their perceptions and come to conclusions about common strategies employed by the team.

Teams will:

  • Identify their preferred strategy for handling conflict.
  • Gain an understanding of 5 different conflict strategies.
  • Learn the appropriate use of each strategy.
  • Develop procedures for managing disagreements.

The Participant Booklet includes pressure-sensitive scoring, descriptions of the five team conflict strategies, interpretation, and action planning. In addition to administrative guidelines and theoretical background, the detailed Facilitator Guide features a sample training design, a training activity with reproducible participant handouts, and overhead transparencies.